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3 min read
Why Client Experience Matters More Than Ever (and How to Improve Yours)
The Client Experience Revolution: Why It’s Now Non-Negotiable Think back to the last time you had an exceptional...
"I've been using their software for four years now and remain completely happy with their product. The scheduling tool is the most efficient, intuitive platform I've seen. I can easily set up reports that make sense to me and have total flexibility in creating different plans and packages for the services we offer to our clients."
William S.
"We've been with Pike13 for over 2 years. It's been a great experience thusfar. They can offer just about anything you'll need for a your business and continually are improving/updating their software. The best part for me, someone that's not super tech savvy is the speed which the customer service responds to any questions. Highly recommend them!"
Brian S.
"Pike13 is very easy to use with lots of functions and a support team that's very helpful and responsive. It's also very easy to teach to my employees. I have some experience with MindBody online, and I find Pike13 a million times easier to navigate and it has all the functionality I need."
Julie P.
"As always - your team is on top of it. Helpful. Responsive - even when I don't quite know how to ask the question. Thank you - you make starting/owning a small business very accessible."
Pam A.
"OUTSTANDING!!!! My business was going through a really rough time, I inquired about some assistance and with an amazingly quick turn over I was taken really great care of by the team. They went above and beyond to assist me and I am very appreciative. Still very impressed about how quickly they were able to help and the assistance that was offered to me."
Jojo B.
"Its an easy program to navigate and helpful for all our scheduling and billing needs. The reports are easy to pull as well for the information and financial needs."
Mollie J.
"The team at Pike13 not only got me on track finishing set-up and implementing into my business, but also continued with solid customer support moving forward. They’ve always worked to improve their product as new technologies come out, and really listen to client needs/wants when it comes to business reporting and features for clients."
Josh N.
"We switched to Pike13. It has been one of the best business decisions we have made in our 7+years of being open. They might not always have a perfect answer, but they genuinely care about what we have to say and they are constantly working on upgrades and improvements to the software. I can't see us ever using another software for our membership and billing needs."
Peter B.
"[Our Onboarding Specialist] was always prepared for our talks. From the moment we were logged on zoom together he was well aware of every aspect I had put into the site on my own and knew exactly how to help me move forward. Appreciate how well I was taken care of :)"
Joanna B.
"The system is dependable and the support is really excellent. They know the system and their response and resolution to issues are some of the best I've ever experienced."
David L.
"Love it. Big shout out to the tech help team for timeliness, knowledge base and help."
Louise B.
"I love Pike13 and my clients really love it too. It’s easy to set up services and plans, overall ease of use is fantastic. It’s very responsive, and I like the business app. It saves me a lot of time!"
